Refund policy

PILT Play is a digital product. Because access and digital materials are delivered electronically, purchases are generally final once access has been provided.

If you experience a technical issue that prevents you from accessing or using PILT Play, please contact us at support@piltlabs.com. We’ll work with you to troubleshoot and resolve the issue.

If we are unable to provide access to the product you purchased or resolve an access-related issue, a refund may be issued.

Refunds are generally not provided for change of mind, accidental purchases, failure to follow the provided setup instructions, or use with a device that was not listed as supported at the time of purchase.

This policy does not limit any refund or cancellation rights you may have under applicable law.

Approved refunds

If a refund is approved, it will be returned to your original payment method. Please allow up to 10 business days for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact support@piltlabs.com.

Questions or technical issues

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Refund policy

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